Be informed on what others are sayin’ about your brand. Express your gratitude. Convert skeptics to raving fans.
With an abundance of communication taking place in the digital world and people learning about brands and products through consumer generated media (CGM) and word of mouth, there is a growing need to monitor, manage and protect your online reputation.
e-Buzz Edge will:
- Listen 24/7 to the online conversation around your brand.
- Research the circumstances behind what is being said, and advise you of what is being said..
- Interact with your customers to acknowledge all mentions, create buzz around positive comments and address and help resolve any negative feedback